Oil Heating Unsurpassed Service

Oilheating has been around a long time and the industry is matured

Customer service is the hallmark of the Oilheat industry. Full-service dealers operate complete service departments with a service manager, a crew of technicians, a complete stock of parts and a fleet of service vehicles — all set up to serve customers. They also carry insurance on their employees, vehicles and facilities and work hard to comply with all state and federal laws and regulations.

Most dealers offer annual service contracts, price protection programs, installation services and, remarkably in this day and age, 24-hour service and rapid response to no-heat calls. During the winter, service technicians are on-call, poised to respond to your needs.

The terms of service contracts vary, but generally a contract entitles you to an annual system maintenance visit, emergency service and free replacement of certain parts. Dealers also might offer coverage for tank replacement and other services.

Dealers also routinely train their technicians to make sure they are up on the latest technologies and are equipped to handle anything they encounter in the field. Dealers find an annual maintenance visit is crucial to how well a system operates throughout the winter. During such a visit, a technician examines the system for problems, cleans the system and fires the burner to make sure it operates efficiently. He also makes himself available to answer any questions or address any concerns the homeowner has.

Of course, equipment service is only part of dealers' commitment to customer service. They also operate professional staff to answer the phones and greet customers who come into the office with a question or to make a payment. Dealers also are adapting to changes in customers' needs. Many dealers have web sites to provide an easy way for consumers to get information about the company or request an oil delivery or service call. They also are branching out into other services, such as air conditioning, plumbing and home security, that make them more capable to meet customer needs.